Order confirmation emails are sent within 12-hours of the order being placed.


If a contact email was not provided at the time of checkout, or an incorrect/invalid email address was entered, the confirmation email will not be properly sent to your inbox.


Please also be sure to check your spam/junk folder if it does not appear in your inbox. Please verify the information at the time of checkout to avoid further issues. 


If you are still unable to locate the email, please feel free to contact us:

hello@jellyjim.com