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Frequently Asked Questions
Why is my shipment delayed?
Is my order delayed due to COVID-19?
My tracking information hasn’t updated, was my package sent out?
I didn’t receive a shipping confirmation email and it’s been a few days since I ordered; can I get an update?
Is it safe to receive items from you?
Order Information & Support
Where is my order ID?
Where is my order?
Can I cancel my order?
Do you offer phone support?
What are your hours of operation?
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Shipping & Handling
Estimated Delivery Timeframe
Do you ship to APO or PO Box addresses?
Do you ship internationally?
How can I be eligible for Free Shipping?
My package was marked delivered, but I have not received it. Is my package lost?
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Payment & Promos
What payment options can I use to make a purchase?
When do you have promotions and sales?
How do I use a coupon code?
How can I get free shipping on my order?
Do you offer military discounts?
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How long will it take to process a return?
When will my refund show up?
What happens if a product in my order is missing, incorrect, or damaged?
Requesting a Return
Shipping a Return
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Are Jelly Jims vegan, gluten-free and gelatin-free?
What are the benefits of Jelly Jim’s gummies?
Are healthy gummies actually packed with superb macronutrients?
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