COVID-19 Announcement - The good news is that we are open for business with regular processing hours and made changes to how we can operate to focus on the safety of our employees and all of our awesome customers! At the moment, we have increased our capacity and currently processing orders in 24-72 business hours (not including weekends). Once a package is ready for shipment, a Tracking email will be automatically sent out and the package will be handed off to USPS and shipping carriers. All orders that are successfully placed will be shipped out.

Please note that your packages are not lost as all parties involved are making their best attempt to deliver your order as soon as possible.

NOTE: Due to COVID-19, we have noticed that USPS and shipping carriers are experiencing delays in scanning and processing on some shipments due to unprecedented volume increases and limited employee availability. Please note that delays might occur with your order so we recommend to wait patiently for up to 5 business days for Tracking to update once you have received a Tracking email. You may contact your local USPS or delivery person for updates in regards to regular mailing services.

It is common for carriers to miss a scan whilst in transit. Nevertheless, most orders typically arrives to the final destination within 3-5 business days from the time it is dispatched out of our facility. However, it can take up to 14 business days in some rare instances.

We have noticed that USPS has not been actively scanning packages more frequently, which results in the tracking information's inability to accurately reflect the current status/location of shipments.

Due to the rising issues with the postal service in terms of the causes of delays mentioned previously, we will be proactive in exploring alternative shipping methods if these issues continue.

Again, we would like to extend our sincerest apologies for any inconvenience you have faced due to the issues present with your delayed package. We kindly ask that you allow up to 14 days for the order to arrive to your destination from the time Tracking Info is received. If you do not receive your package by then, please be sure to contact us so that we may further assist you in resolving this matter.