Your order ID is sent to you via email after the completion of your purchase has finalized. Please check your email, including your spam box if you have not...

Jelly Jim automatically sends the tracking number and postal carrier used to the purchaser at the time that the label has been created. We use a 3rd party t...

We aren't able to modify orders after they are placed. There is no guarantee that we will be able to cancel it or make adjustments. We do have a limit...

We do not currently offer live phone support, as our system is ticket based. You can leave us a message via our phone line, but you will not reach a live r...

We are open Monday through Friday, from 8am to 8pm. Our hours on the weekends may vary. 

At this time, we are focused on providing the widest array of products and accessories to our customers. Consequently, we currently are not offering wholesa...

We kindly ask that you review your country's regulations in regards to products being shipped to your location, as not all countries allow the same pro...

Unfortunately, we are unable to make any changes to orders once the order has been placed. Alternatively, we may cancel the order if the package has not...

If you have confirmed that the shipping address listed on your order is invalid/incorrect, you may contact the shipping carrier directly to arrange mail f...

If your order is not going through, you may be experiencing issues due to one or more of the following reasons: The information you provided during checko...