Due to recent effects by COVID-19, our operations may experience delays in the processing time of normal procedures. Therefore, please allow up to 14 busin...

Once you receive a refund confirmation email, the funds typically take approximately 2-5 business days to process and reflect on statements. Processing tim...

f you experienced any delivery issues with your order, please be sure to contact us within 48-hours of the time of delivery.  hello@jellyjim.com Ple...

To return a product, you will need to contact our customer support desk. After doing so, we will provide you with the return address and further instruction...

Once you have shipped the return package to the closest warehouse address provided to you, you will need to provide us with the tracking information to comp...

Once your return has been fully processed correctly, as well as received via our warehouse; your refund will be issued immediately.  Please note that de...