COVID-19 Updates 5

• Why is my shipment delayed?
• Is my order delayed due to COVID-19?
• My tracking information hasn’t updated, was my package sent out?
• I didn’t receive a shipping confirmation email and it’s been a few days since I ordered; can I get an update?
• Is it safe to receive items from you?

Order Information & Support 11

• Where is my order ID?
• Where is my order?
• Can I cancel my order?
• Do you offer phone support?
• What are your hours of operation?

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Shipping & Handling 9

• Estimated Delivery Timeframe
• Do you ship to APO or PO Box addresses?
• Do you ship internationally?
• How can I be eligible for Free Shipping?
• My package was marked delivered, but I have not received it. Is my package lost?

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Payment & Promos 7

• What payment options can I use to make a purchase?
• When do you have promotions and sales?
• How do I use a coupon code?
• How can I get free shipping on my order?
• Do you offer military discounts?

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Returns/Refunds 6

• How long will it take to process a return?
• When will my refund show up?
• What happens if a product in my order is missing, incorrect, or damaged?
• Requesting a Return
• Shipping a Return

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Company Policies 4

• Refund Policy
• Shipping Policies
• Privacy Policy
• FDA Disclosure

Product QA's 3

• Are Jelly Jims vegan, gluten-free and gelatin-free?
• What are the benefits of Jelly Jim’s gummies?
• Are healthy gummies actually packed with superb macronutrients?